🚀  The Retail Pro-Native OMS

Your Store Floor.
Every Online Channel.
One Command Center.

The only Order Management System built from the ground up around Retail Pro — connecting your physical stores to Shopify, WooCommerce, Magento, and beyond with real-time sync, intelligent routing, and full operational control.

Book a Free Demo Explore Features ↓
Real-time inventory sync
No-code rules engine
30+ carriers supported
White-label ready
🔒  app.prismoms.io/dashboard
Dashboard
Orders
Inventory
Shipping
Products
Routing Rules
Reports
Scheduler
Settings
Operations Dashboard
Today
All systems ●
Orders Today
1,247
↑ 18% vs yesterday
Fulfilled
1,089
↑ 87.3% rate
In Transit
342
⏱ On track
Inventory Alerts
3
⚠ Needs review
Recent Orders
#ORD-7821
Shopify · Dubai Mall
Fulfilled
#ORD-7820
WooCommerce · Online
Processing
#ORD-7819
Shopify · BOPIS
Ready
#ORD-7818
Magento · Web
Pending
Orders This Week
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Inventory Synced
98.7%
↑ Real-time accuracy
Active Channels
Shopify
WooCommerce
Magento
Retail Pro ✓
System Health
● All systems normal
Last checked: 2 mins ago
17
Core Modules
30+
Carrier Integrations
100%
Retail Pro Native
0
Oversells with Real-time Sync
Sound familiar?

Running retail across channels shouldn't feel like this.

😤

Inventory counts are always wrong online

Retail Pro updates don't reach your Shopify store until it's too late — and you're issuing refunds for items you don't have.

⏰

Your team spends hours on manual order work

Copy-pasting orders between systems, deciding which warehouse fulfills what, chasing tracking numbers — every single day.

🔍

You only find out something's broken when a customer calls

Sync failures, connection drops, stuck orders — there's no visibility until the complaint lands in your inbox.

🧩

Too many disconnected tools, none of them talking

Retail Pro here, Shopify there, a spreadsheet for shipping, another system for returns. Nothing is connected.

✦ The Solution

One platform that connects everything — and runs itself.

✓
Retail Pro inventory syncs to every channel the moment it changes — real-time, automatic, no manual work.
✓
Orders are routed, packed, labelled, and fulfilled by rules you set once — and never have to touch again.
✓
Health monitoring watches every integration 24/7 and alerts your team before customers notice a problem.
✓
One dashboard for orders, inventory, shipping, analytics, and reporting across all your stores and channels.
✓
Built natively around Retail Pro — not a connector, not a workaround. The deepest integration available.
Platform Features

Everything your operations team needs.
Nothing they don't.

From the moment an order is placed to the moment it's in the customer's hands — every step is visible, automated, and under your control.

📦 Order Management

Every order. Every channel. One unified inbox.

Stop logging into Shopify, then WooCommerce, then checking Retail Pro. All orders — regardless of source — flow into a single command center. Filter, search, action, and track everything from one screen.

Unified order view across Shopify, WooCommerce, Magento
Full order timeline: status history, events, sync logs
Edit shipping details, retry failed syncs, mark as paid
Outage-aware — orders queue safely during Retail Pro downtime
All Orders
Pending
Fulfilled
OrderChannelCustomerTotalStatus
#7821ShopifySarah M.$142.00Fulfilled
#7820WooCommerceAhmed K.$89.50Processing
#7819ShopifyPriya R.$234.00BOPIS Ready
#7818MagentoJames T.$67.00Fulfilled
#7817ShopifyLiu W.$310.00Pending
🗺️ Fulfillment Routing

Rules-based routing. Zero manual decisions.

Define your fulfillment logic once using the visual no-code rules builder — and every order is automatically routed to the right location. Nearest warehouse, lowest shipping cost, highest stock availability. You set the rules; the platform does the work.

Visual no-code rules builder — no developers needed
Route by location, stock level, order value, carrier preference
Toggle rules on/off and test against live orders
Separate shipping rules engine for carrier selection
Fulfillment Rules
Shipping Rules
🏪 Nearest Store with Stock
IForder.channel = ShopifyAND stock.available > 2THEN → Route to nearest location
📦 High Value → Main Warehouse
IForder.total > $200THEN → Warehouse A (Main)
🏠 BOPIS — Local Zip Code
IFcustomer.zip IN store_zonesTHEN → Store Pickup
🚚 Shipping & Carriers

Every carrier. One label screen. Zero portal-switching.

Connect to the world's leading global carriers and a comprehensive suite of regional carriers — all from a single interface. Compare rates, generate labels, track shipments, and let shipping rules pick the best carrier automatically.

FedEx, UPS, USPS, DHL, Royal Mail, EasyPost, Karrio + more
30+ global carriers including aggregators — all in one interface
Rate comparison across carriers in real time
Auto-sync fulfillment status back to Shopify/WooCommerce
Get Rates — Order #7821
Showing 4 options · 2.1 kg · New York → London
FedEx International Priority
Estimated 2 days
$38.50
Best Value
UPS Worldwide Express
Estimated 2 days
$41.20
DHL Express
Next day
$62.00
USPS Priority Mail Intl
Estimated 4 days
$29.90
Buy Label — FedEx International Priority
🩺 Health Monitoring

Know about problems before your customers do.

Configurable health check cards monitor every integration, sync job, and connection in real time. When something goes wrong — a Retail Pro connection drops, a sync fails, order volume spikes — your team gets an alert immediately. Not after a customer complaint.

Configurable health cards per tenant, testable on-demand
Retail Pro outage detection with automatic recovery
Dashboard-wide outage banner during active incidents
SMTP-based alerts to ops team — proactive, not reactive
Health Monitor
✅
Retail Pro Connection
Connected · Last sync 45s ago
Healthy
✅
Shopify Webhooks
All 6 webhooks active
Healthy
⚠️
Inventory Sync Queue
12 items pending · Latency 3m
Warning
✅
Order Sync — Shopify → RP
247 orders synced today
Healthy
17 Core Modules

Built for end-to-end retail operations.

Not a connector. Not a plugin. A complete operational platform covering every step of the retail order lifecycle.

🛒
Order Management
Unified inbox for all channels, full order lifecycle, workflow control.
Multi-channel
📊
Inventory Management
Real-time sync from Retail Pro to every online storefront.
Real-time
🏷️
Product & Catalog Sync
Item definitions, pricing, and price-level mapping across channels.
Auto-sync
🔗
Channel Integrations
Shopify, WooCommerce, Magento, Retail Pro — all configured in one place.
5 platforms
🚚
Shipping & Carriers
Rates, labels, tracking across 30+ global and regional carriers.
30+ carriers
🗺️
Fulfillment Routing
No-code rules engine for intelligent order routing and shipping logic.
No-code
🏪
BOPIS
Buy Online Pick Up In Store — stores, queue management, analytics.
Built-in
📦
Packing & Returns
Scan-to-pack workflow, label gen, invoice from Retail Pro, returns processing.
Warehouse-ready
⏱️
Scheduler & Automation
Schedule and automate all sync jobs. Stuck-run detection and recovery.
Auto-retry
📈
Reporting & Analytics
Orders, shipping, customers, BOPIS, returns, SLA, and time-to-ship.
10 report types
🩺
Health Monitoring
Proactive integration monitoring, alerts, outage detection and recovery.
Unique feature
🔔
Notifications
Staff alerts, push notifications, branded customer emails, delivery logs.
Multi-channel
👥
User Management & RBAC
Granular roles, permissions, MFA, store-level access control.
Enterprise-grade
🏢
Multi-Tenancy
Full data isolation per tenant, guided onboarding, super admin control.
SaaS-ready
🔍
Audit & Compliance
Full action audit trail, filtering, export, and purge controls.
Full trail
🎨
Branding & White-Label
Logos, colors, email branding, dark/light mode — fully configurable.
White-label
🛠️
Developer & Admin Tools
Mock order generator, SQL clients (Oracle + MySQL), API playground, diagnostics, per-tenant queue routing.
See All Features →
Why Prism OMS

Built for Retail Pro retailers.
Not retrofitted for them.

Every competing platform treats Retail Pro as just another integration. We built the entire platform around it.

🏪

Retail Pro Native — Not a Connector

Deep data model compatibility: subsidiaries, price levels, tender types, inventory by location. No third-party bridge, no data loss, no lag.

No Competitor Matches This
🔋

Outage Detection & Auto-Recovery

When Retail Pro goes down, the OMS detects it, queues orders safely, displays an ops banner, and recovers automatically — no manual intervention.

Industry First
🎯

Full OMS — Not Just a Sync Tool

Octopus Bridge and Retail Dimensions sync data. We route orders, run packing workflows, generate labels, send notifications, and report on everything.

🌍

Regional Carrier Depth

FedEx, UPS, DHL, USPS, Royal Mail, EasyPost, ShipEngine, Shippo, Karrio and more — all accessible from one interface, with rate comparison and auto-carrier selection built in.

South Asia Ready
🏗️

White-Label & Multi-Tenant

Full branding control with true tenant data isolation. Deploy as a SaaS product under your brand for multiple retail clients — not just your own operation.

⚙️

No-Code, Self-Service Operations

Fulfillment rules, shipping rules, health cards, schedules, user roles — all configured by your ops team, not your dev team. Zero implementation dependency.

How It Works

From store floor to customer door.

Four steps. Fully automated. Zero manual data entry.

1

Connect

Link your Retail Pro instance, Shopify store, WooCommerce, or Magento through the guided setup wizard. No developer needed.

2

Configure

Set your fulfillment rules, shipping preferences, inventory mappings, and user permissions. Define the logic once.

3

Sync

Inventory, products, prices, and orders flow automatically — in real time — between all connected systems, 24/7.

4

Operate

Your team packs, ships, tracks, and reports from one dashboard. The platform monitors itself and alerts on issues proactively.

Integrations

Connects with the tools you already use.

Channels, carriers, and business systems — all in one place.

Competitive Comparison

How we compare to the alternatives.

Not all OMS platforms are built the same — especially when Retail Pro is your source of truth.

Feature
OUR PLATFORM

Prism OMS 		Octopus Bridge RDi Brightpearl Linnworks
Retail Pro native integration ✓ Deep native Connector Connector ✕ ✕
Rules-based fulfillment routing ✓ No-code builder ✕ ✕ ✓ Partial
BOPIS (buy online, pick up in store) ✓ Built-in Add-on ✕ ✓ ✕
Outage detection & auto-recovery ✓ Automatic ✕ ✕ ✕ ✕
White-label / full branding ✓ Full control ✕ ✕ Limited ✕
30+ global & regional carrier integrations ✓ 30+ carriers ✕ ✕ ✕ ✕
Packing workflow + label gen ✓ Built-in ✕ ✕ ✓ ✓
What Our Clients Say

Trusted by retailers across channels.

★★★★★

"We went from spending three hours every morning reconciling orders to a five-minute dashboard check. The Retail Pro integration is genuinely the deepest I've seen — it just works."

S
Sarah Al-Rashid
Head of Operations · Fashion Retailer, UAE
★★★★★

"The outage monitoring feature alone is worth the switch. We used to find out about Retail Pro issues from angry customers. Now the system flags it before anyone notices."

A
Ahmed Mirza
E-commerce Director · Retail Chain, Pakistan
★★★★★

"Our warehouse team went from paper pick lists to the packing screen in two days. Fewer mistakes, faster processing, and labels print automatically when they confirm the order. Game changer."

P
Priya Nair
Warehouse Manager · Multi-store Retailer

Ready to unify your retail operations?

See how Prism OMS connects your Retail Pro stores to every online channel — in a live demo tailored to your business.

📅  Book a Free Demo 📄  Download Product Overview
No commitment required · Typical setup in under 2 weeks · Full onboarding support included