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PRODUCT BROCHURE · 2026
Omnichannel Order Management System

The Smarter Way to
Run Retail Operations

Prism OMS unifies your orders, inventory, fulfillment, and customer experience across every channel — from brick-and-mortar POS to global e-commerce — in a single intelligent platform built for growth.

10+
Modules
30+
Carrier Integrations
5
E-commerce Platforms
100%
Multi-tenant SaaS
🛒
Order
Management
📦
Inventory
Control
🚚
Shipping &
Fulfillment
🏪
Store
Fulfillment
📊
Analytics &
Reports
🔗
POS
Integration
🛍️
Multi-Channel
Sync
🔒
RBAC &
Security
⚙️
Workflow
Automation
🏷️
Packing &
Labels

Designed for mid-market retailers seeking omnichannel excellence

Confidential — For Authorized Recipients Only

Introduction

Built for the Complexity of Modern Retail

Today's retailers face unprecedented operational pressure — customers expect seamless experiences across physical stores, websites, and marketplaces, while back-office systems struggle to keep up. Prism OMS was engineered specifically to solve this.

The Challenge Retailers Face

Disconnected systems create blind spots. Inventory is inaccurate. Orders fall through the cracks. Fulfillment is slow and error-prone. Customer returns are manually handled. Your POS, e-commerce store, and warehouse each live in separate worlds — and your team pays the price every single day.

Prism OMS is a cloud-native, multi-tenant Order Management System that acts as the central nervous system of your retail operation. It ingests orders from every channel, enforces your fulfillment rules automatically, synchronises inventory in real-time, and gives your team a single pane of glass to operate from — all without a single manual spreadsheet.

Real‑time
Inventory sync across channels
30+
Carrier & aggregator integrations
5+
E-commerce platforms supported
Zero
Code needed for routing rules

✦ Who It's For

  • Mid-market retailers with 5–200 locations
  • Brands selling across physical and online channels
  • Retail Pro POS users seeking deep integration
  • Operations teams managing 100–50,000+ orders/day
  • IT teams needing reliable, auditable infrastructure
  • Enterprises requiring white-label SaaS deployment

✦ Core Differentiators

  • Native Retail Pro integration — not just a connector
  • No-code fulfillment rule builder with visual logic
  • Built-in BOPIS, SFS, and store-as-warehouse
  • Outage detection & automatic sync recovery
  • Full multi-tenancy with branded portals per client
  • Oracle & MySQL direct SQL tools for power users

"We went from managing four spreadsheets, two WhatsApp groups, and daily stock discrepancies to having every order, every store, and every carrier in one place. The Retail Pro integration alone saved our ops team four hours a day."

— Operations Director, Multi-location Fashion Retailer
Prism OMS Executive Summary Page 2
Platform Architecture

One Platform. Every Retail Workflow.

Prism OMS is composed of 10 tightly integrated modules that share a single data model — ensuring consistency across every touchpoint.

🛒
Order Management
Core orchestration engine
  • Unified order inbox from all channels
  • Automated order routing & assignment
  • Status tracking with full audit trail
  • Returns & refund workflow management
  • Customer notification automation
  • SLA monitoring & breach alerts
📦
Inventory Management
Real-time stock intelligence
  • Real-time sync across all locations & channels
  • Location-level quantity visibility
  • Bulk inventory adjustment tools
  • Low-stock & out-of-stock alerts
  • Inventory reservation for pending orders
  • Item master with variant & UPC management
🔗
Retail Pro Integration
Native POS bridge
  • Direct API connection to Retail Pro v9 & v2019+
  • Bidirectional order & inventory sync
  • Style-SID, UPC, and variant mapping
  • Store-level stock visibility
  • Customer & transaction history pull
  • Multi-store configuration management
🛍️
Multi-Channel Sync
E-commerce integrations
  • Shopify, WooCommerce, Magento 2 (OC2)
  • Webhook-driven real-time order ingestion
  • Product & variant catalogue synchronisation
  • Price & stock push to storefronts
  • Metafield & inventory level management
  • Scheduled batch sync with retry logic
🚚
Shipping & Fulfillment
30+ carrier integrations
  • Rate shopping across FedEx, UPS, DHL, USPS
  • EasyPost, ShipEngine, Shippo, Karrio aggregators
  • Label generation & print queue management
  • Shipment tracking & status updates
  • Rules-based carrier selection automation
  • Pakistan domestic carriers (Leopard, TCS, Swyft, Trax)
🏪
Store Fulfillment (SFS)
BOPIS & ship-from-store
  • Buy Online, Pick Up In Store (BOPIS) workflows
  • Ship-From-Store with proximity routing
  • Store capacity & cut-off time management
  • Flagged order exception handling
  • Oracle inventory lookup for physical stores
  • Staff-facing pick & pack interfaces
📊
Reporting & Analytics
Operational intelligence
  • Real-time operations dashboard
  • Order volume & fulfilment rate charts
  • Inventory value & movement reports
  • Carrier performance analytics
  • Health cards for system status
  • Exportable reports (CSV / PDF)
🔒
Security & Access Control
Enterprise-grade governance
  • Role-Based Access Control (RBAC)
  • Multi-Factor Authentication (MFA / TOTP)
  • Full audit log with timestamps
  • JWT-based stateless authentication
  • Password policies & expiry enforcement
  • Per-tenant data isolation
Prism OMS Platform Overview Page 3
Feature Deep-Dive

Order & Inventory Management

1

Order Lifecycle & Routing

Every order — regardless of origin — enters a unified queue and is automatically processed through a configurable rule engine. Routing decisions are made in milliseconds based on your criteria: location, stock availability, carrier preference, order value, or customer tier.

Order States
New Processing Allocated Packed Shipped Delivered Return Cancelled
2

Fulfillment Rule Builder

Build powerful routing logic without writing code. Define priority chains that automatically route to the best fulfillment node based on real-time conditions.

  • Route by warehouse, store, or 3PL priority
  • Condition chaining (AND/OR) with fallback nodes
  • Time-based rules (business hours, cut-off times)
  • Geography-based routing (zone matching)
  • Override rules for VIP / express orders
3

Returns & Reverse Logistics

  • Customer-initiated return portal integration
  • Configurable return-to-location rules
  • Automated refund triggers on stock receipt
  • Return reason tracking & reporting
  • Re-stocking & grading workflow

📦 Inventory Engine

  • ▸ Real-time availability calculation
  • ▸ Committed vs available distinction
  • ▸ Bulk import via CSV / API
  • ▸ Multi-location quantity view
  • ▸ Item master with UPC, style-SID
  • ▸ Low-stock threshold alerts
⚡ Outage Detection

When a channel or carrier goes offline, Prism OMS detects the outage automatically, pauses affected syncs, queues updates, and replays them in order when connectivity is restored — with zero data loss.

Celery Task Architecture

Async job queues handle all long-running sync tasks, ensuring the UI stays responsive even during large batch operations.

inventory_realtime inventory_batch inventory_bulk item_sync
Prism OMS Order & Inventory Management Page 4
Fulfillment Suite

Shipping, Packing & Store Fulfillment

🚚

Shipping & Rate Shopping

Compare live rates across your entire carrier portfolio and select the optimal option automatically based on cost, speed, or your custom rules.

  • Live rate fetch from 30+ carriers and aggregators
  • Automatic carrier selection based on rules
  • Dimensional weight and surcharge handling
  • Batch label printing for warehouse operations
  • Void & reprint label management
  • Tracking number injection back to storefront
  • Delivery status webhook relay to customers
Supported Carriers
FedEx UPS DHL Express USPS Royal Mail EasyPost ShipEngine Shippo Karrio Leopard TCS Swyft Trax M&P
🏪

Store Fulfillment (BOPIS / SFS)

  • Route online orders to nearest stocked store
  • Staff pick-list generation per store
  • BOPIS ready-for-pickup notification flow
  • Ship-From-Store label generation
  • Capacity rules to prevent store overload
  • Oracle DB inventory query for physical stock
  • Exception queue for flagged / problem orders
  • City-based and proximity store matching
📋

Packing & Label Workflow

  • Guided packing screen with item checklist
  • Barcode scan verification before sealing
  • Box & packaging type selection
  • Automated label print on pack completion
  • Multi-item order consolidation
  • Packing exception & mismatch alerts
🔔 Notification Engine
  • ▸ Order confirmed, packed, shipped triggers
  • ▸ Delivery & exception push notifications
  • ▸ Internal ops alerts for SLA breaches
  • ▸ Configurable per-tenant notification rules
Prism OMS Fulfillment Suite Page 5
Integration Ecosystem

Connects Everything You Already Use

Prism OMS acts as the integration hub for your entire retail technology stack.

🛒 E-Commerce

🛍️ Shopify
🛒 WooCommerce
🔷 Magento 2 (OC2)

🏪 Point of Sale

🏪 Retail Pro v9
🏪 Retail Pro v2019+

🗄️ Databases

🏦 Oracle (direct SQL)
🗄️ MySQL (direct SQL)
🐘 PostgreSQL (core DB)

🌍 Global Carriers

📦 FedEx
🟤 UPS
🟡 DHL Express
📮 USPS
🔵 Royal Mail

⚡ Aggregators

⚡ EasyPost
📡 ShipEngine
🌐 Shippo
🚀 Karrio

🇵🇰 Pakistan Domestic

🐆 Leopard Courier
🟢 TCS
⚡ Swyft
🔴 Trax
📦 M&P

🏗️ Technical Architecture

⚙️ Backend
  • Python 3.11 / FastAPI
  • Async REST API
  • SQLAlchemy ORM
  • Pydantic validation
🖥️ Frontend
  • Next.js 14 (React)
  • Tailwind CSS
  • Static export (SSG)
  • Role-aware UI
🗄️ Data Layer
  • PostgreSQL 16
  • Redis (cache & queues)
  • Celery workers
  • Celery Beat scheduler
☁️ Deployment
  • Docker / Railway
  • Multi-tenant SaaS
  • Auto-scaling workers
  • Zero-downtime deploys
🔒 Security
  • JWT + RBAC
  • MFA / TOTP
  • HTTPS + HSTS
  • Full audit logging
Prism OMS Integrations & Architecture Page 6
Market Positioning

How Prism OMS Compares

Evaluated against leading mid-market OMS solutions on the capabilities that matter most to retailers.

Capability Prism OMS Octopus
Bridge		 RDi Brightpearl Linnworks Cin7 Omni
Retail Pro native integration ✓ Deep native Connector Connector ✕ ✕ ✕
No-code fulfillment routing ✓ Visual builder ✕ ✕ ✓ Partial ✓
BOPIS / Ship-From-Store ✓ Built-in Add-on ✕ ✓ ✕ Add-on
Outage detection & auto-recovery ✓ Automatic ✕ ✕ ✕ ✕ ✕
White-label & full branding ✓ Full control ✕ ✕ Limited ✕ Limited
30+ global carrier integrations ✓ 30+ carriers ✕ ✕ Via 3PL ✓ ✓
Packing workflow & label gen ✓ Built-in ✕ ✕ ✓ ✓ ✓
Multi-tenant SaaS architecture ✓ Native ✕ ✕ ✓ ✓ ✓
Oracle / MySQL direct SQL tools ✓ Built-in ✕ ✕ ✕ ✕ ✕
MFA & full RBAC ✓ Enterprise Basic Basic ✓ ✓ ✓
Celery async background jobs ✓ Built-in ✕ ✕ Partial Partial Partial
Pricing model Per-tenant SaaS Per transaction Per transaction Per user/mo Per order/mo Per user/mo
✓ Unique to Prism OMS
  • Only platform with deep Retail Pro native API integration
  • Only solution with built-in outage detection & sync recovery
  • Only OMS with embedded Oracle & MySQL SQL client tools
⭐ Where We Lead
  • Most comprehensive carrier ecosystem in the mid-market
  • Broadest store fulfillment (BOPIS/SFS) out-of-the-box
  • Full white-label capability with no restrictions
Prism OMS Competitive Comparison Page 7
Real-World Application

Use Case: Mid-Sized Fashion Retailer

Company Profile

Industry
Fashion & Apparel Retail
Locations
22 Physical Stores
Channels
Shopify + Retail Pro POS
Daily Orders
800–3,000 orders/day
SKUs Managed
12,000+ active SKUs

🔒 Security & Compliance

  • Role-based access by department
  • MFA mandatory for admin accounts
  • Full audit trail for every action
  • Data isolation between tenants
  • Password expiry & rotation
  • HTTPS + HSTS enforced

⚠️ The Challenge

The retailer was running Retail Pro across all stores and Shopify online — but the two systems had no connection. Inventory was manually reconciled each week. Online orders were copy-pasted into the POS. Delivery promises were missed during peak seasons. Shipping costs were unknown until after dispatch.

✅ The Prism OMS Solution

  • Native Retail Pro integration eliminated manual reconciliation — stock syncs every 5 minutes
  • Shopify orders flow directly into Prism OMS and are automatically routed to nearest stocked store
  • BOPIS enabled at all 22 locations — customers pick up within 2 hours
  • Rate shopping selects cheapest carrier for each shipment saving 18% on average delivery cost
  • Packing workflow reduced mis-pick errors by 94% in the first month
  • Operations team now manages all 22 stores from a single dashboard

Measurable Results After 90 Days

−18%
Avg. shipping cost per order
94%
Reduction in mis-picks
4 hrs
Daily ops time saved per store
99.2%
Inventory accuracy rate
Prism OMS Use Case & Security Page 8
Getting Started

Implementation & Onboarding

From signed agreement to first live order — a structured 4-phase rollout.

1

Discovery & Configuration

Week 1–2

Requirements workshop, channel mapping, carrier selection, routing rule design, and tenant setup. Retail Pro API credentials configured and validated.

2

Integration & Data Migration

Week 2–4

E-commerce webhooks activated, inventory imported and reconciled, item master validated, carrier accounts connected, and shipping rules configured.

3

Parallel Run & UAT

Week 4–6

Shadow processing alongside existing systems. Staff training on packing, BOPIS, and reporting screens. Issue resolution and edge-case handling.

4

Go-Live & Hypercare

Week 6+

Full cutover with dedicated support for 30 days. Performance monitoring, alert tuning, and optimisation of sync intervals and routing priorities.

🧑‍💼 Admin Hub
  • ▸ Super-admin & tenant management
  • ▸ User creation with RBAC roles
  • ▸ Branding & white-label settings
  • ▸ API key management
🧙 Onboarding Wizard
  • ▸ Guided 5-step setup flow
  • ▸ Channel connection wizard
  • ▸ Retail Pro connection test
  • ▸ Initial inventory import
📚 Help & Support
  • ▸ In-app contextual help
  • ▸ Operations & admin guides
  • ▸ API reference documentation
  • ▸ Dedicated account manager
Prism OMS Implementation & Onboarding Page 9
Prism OMS
Ready to Transform Your Operations?

Let's Build Your
Omnichannel Future
Together

Book a personalised demo to see Prism OMS in action with your channel and carrier mix. Implementation typically completes within 6 weeks.

🌐
Platform
app.prismoms.io
📧
Email
sales@prismoms.io
📅
Demo
Book a Live Demo
✓ Retail Pro Integration ✓ 30+ Carriers ✓ BOPIS & SFS ✓ No-Code Routing ✓ White-Label SaaS ✓ MFA & RBAC ✓ Real-Time Sync ✓ 6-Week Go-Live
© 2026 Prism OMS. All rights reserved. Confidential — For Authorized Recipients Only